love it or return it
We want you to LOVE every element of your May Lindstrom Skin experience, and as an independent family business, we are deeply committed to giving you our very best service. If you desire a return, we'll make the process as easy as possible. Once your return is authorized, you'll receive simple step-by-step instructions and a shipping label if required via email.
Eligible items must have been purchased directly from maylindstrom.com within the last 180 days. Please note that any items in orders placed during gifting promotions where free product was received are not eligible for return or credit.
Still hoping the treat you chose will work for you?
Sometimes a little tweak to technique is all it takes to find your fit. We welcome the opportunity to work alongside you to explore whether we can facilitate a match between your unique needs and the product you’ve chosen. Hop into the live chat on our website or send us a note to care@maylindstrom.com to go deeper—we'd be delighted to share our best tips and tricks to help you make the most of your experience with our fresh formulas.
And if you still wish to make a return, we have you covered.
frequently asked questions
What items are non-refundable?
- Any items in orders not placed within the last 180 days
- Any orders placed during gifting promotions where free product was received are not eligible for return or credit
- The Chocolate Box and our digital gift card are not eligible for return or credit
- We cannot process a return for products purchased through any retail partner or third party. Refunds, exchanges, and store credit are available only for purchases made through maylindstrom.com
If your item falls outside of these requirements and you are in need of support, please send us a note to care@maylindstrom.com.
Do you accept international returns?
Yes! We want you to be elated with your experience no matter where you call home. If you are an international client seeking a return, please email us directly at care@maylindstrom.com for options. Please note that international shipping charges are not eligible for refund.
Need to cancel an order that hasn't shipped yet?
Our returns portal works only fulfilled orders. If your package hasn't left our studio yet and you need to cancel, please hop into our website live chat or email us right away at care@maylindstrom.com so we can best support.
Questions? Connect with us anytime at care@maylindstrom.com. 💛
