Love It or Return It
We believe in Love.
We want you to LOVE every element of your May Lindstrom Skin experience, and as an independent, family-owned company, we are deeply committed to giving you our very best service.
If you desire a return, we'll make the process as easy as possible. Once your return is authorized, you'll receive simple step-by-step instructions and a shipping label if required via email.
Still hoping the treat you chose will work for you?
Sometimes a little tweak is all it takes to find your perfect fit. We welcome the opportunity to work alongside you to explore if we can facilitate a match with your unique needs and the product you’ve chosen. Reach out to email@example.com and we can go deep over email, have a back and forth over chat, or set up a time for a live video consult to share our favorite tips & tricks to help you make the most of our unique treats.
Still want a refund? No problem, we have you covered.
What items are returnable?
Our complete collection is returnable, with the exception of The Chocolate Box and our digital gift card. Eligible items must have been purchased directly from maylindstrom.com within the last 180 days. If your item falls outside of these requirements, please email us firstname.lastname@example.org for further guidance.
What items are non-refundable?
Any orders placed during gifting promotions where free product was received are not eligible for return or credit.
We cannot process a return for products purchased through a retail partner. Refunds, exchanges, and store credit are available only for purchases made through maylindstrom.com.
Do you accept international returns?
Yes! We want you to be delighted with your experience no matter where you live in the world. If you are an international client seeking a return, please email us directly for options at email@example.com. Please note that international shipping charges ($30 flat rate on orders under $200) are not eligible for refund.
Need to cancel an order that hasn't shipped yet?
Our returns portal works only for orders that have been fulfilled. If your package hasn't left our studio yet and you need to cancel, please email us right away at firstname.lastname@example.org.
Have a question for us that isn't answered here?
Reach out to us anytime at email@example.com. We are here for you!