Please email us at your earliest convenience care@maylindstrom.com with your order number and any details and we’ll do everything we can to make it right. We look forward to the opportunity to bring you delight!

We want you to LOVE every element of your May Lindstrom Skin experience, and as an independent family business, we are deeply committed to giving you our very best service.

If you desire a return, we'll make the process as easy as possible. Once your return is authorized, you'll receive a simple step-by-step instructions and a shipping label if required via email.

Click HERE to access our stress-less returns portal.

Please note:

*Eligible items must have been purchased directly from maylindstrom.com within the last 180 days.

*Any items in orders placed during gifting promotions where free product was received are not eligible for return or credit.

*We cannot process a return for products purchased through any retail partner or third party. Refunds, exchanges, and store credit are available only for purchases made through maylindstrom.com.

* The Chocolate Box and our digital gift card are not eligible for return or credit.

* International shipping charges ($30 flat rate on orders under $200) are not eligible for refund.

We do! We’ve been shipping fresh from our kitchen lab all across the globe for over a dozen years, and we’ve perfected our process so you can shop with complete confidence, wherever you call home. 

All international packages ship via DHL Global Express.

International packages with a product total of over USD $200* ship FREE.

International packages with a product total under USD $200* ship with a $30 flat rate.

*prices will display in your local currency and are based on USD

Imagine if shopping internationally could feel as stressless and intimate as if we were just down the street. We’ve made this our mission, and our partnership with Global-E (an e-commerce sales facilitator) ensures you have a seamless experience with us, wherever you call home. Here’s how: 

All prices are shown in your localized currency. We cover the import duties - our gift to you - and your government taxes are calculated with consideration of your country’s local norms, with taxes and any additional fees presented at our checkout for an all-inclusive shopping experience. And with payment processing occurring in-country, there will be no international credit card processing fees. 

Our promise is predictability and EASE.

Note: No returns will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.

If you wish to ship to Italy, Spain, Mexico, Brazil, China, Costa Rica, Indonesia, Peru, or Malaysia, please email care@maylindstrom.com so we may best assist you.

Yes, our website displays purchase prices and checkout totals in your country’s local currency. If your local currency is not showing, maylindstrom.com features a flag icon in the upper right corner. Tap to select and view your local currency. 

If your flag is not a section option or if you have any questions, we welcome you to connect anytime at care@maylindstrom.com. 

We love to be a part of your most celebratory moments, and it’s an honor to be given as a gift to someone you know will resonate with our treats. Our goal is to make every single package delivered feel like the arrival of your favorite holiday, and we are always thrilled at the opportunity to go above and beyond.

In addition to selecting the “add gift boxing & personalization” option in the cart, we invite you to complete the "to, from, and message" prompts.

We’ll handwrite your words on beautiful stationery and pack everything up with extra love and care. If there is anything more you have in mind that would make your gift even more extraordinary, do feel free to let us know!

Our unwavering promise has always been “better with every fresh batch.”

Our goal is to share the most beautiful, intimate, and extraordinary experience we can imagine, and we are unwavering in our commitment to you. In order to sustainably uphold our quality and care standard, we opt away from any financial structure that would leave us dependent upon heightened sales generated by temporary discounting.

We know that our collection is a real investment for many in our community, and we are always dreaming of new ways to take you deeper that we hope feel really good to say yes to. We’ve just introduced subscriptions (where your 6th recurring order is in on US - an approximate 17% savings!) and are currently building a generous rewards program for referrals when you share us with your friends.

Be sure you're receiving our newsletter - it's where you’ll learn about all the ways to go deeper with us and where we get to be the most generous in our gift offerings and surprises. We can’t wait to shower you in all the skin food love! 🤗

For the very best May Lindstrom Skin experience, we always recommend shopping with us directly through our home here at maylindstrom.com. We ship fast and fresh, directly from our private Los Angeles kitchen lab, with bonus gifts and personal touches. 

Amazon
To safeguard our trademark and protect our clientele, we are in the process of taking over previously unauthorized listings on this platform. If you choose to shop our brand on Amazon, please ensure that below the “add to cart” button, you see “Sold by May Lindstrom Skin and Fulfilled by Amazon.”

Poshmark, eBay, and other third-party suppliers
We strongly advise you to avoid the purchase of any samples or full-size May Lindstrom Skin products listed on resale platforms. We cannot vouch for the authenticity, safety, or freshness of items purchased through third-party sellers. 

*Please note: All sellers of May Lindstrom Skin outside of maylindstrom.com operate independently. Purchases will NOT reflect our site-exclusive gifts and offerings.

Questions? Send us a note to care@maylindstrom.com. We are always here for you! 💛

Yes! You may safely order our fresh skin food through your favorite social platforms (we’re currently on Instagram and Facebook) and through Shopify’s ‘Shop’ app.

Please note that these independent sites provide their own cart and checkout process, and any purchases made outside of maylindstrom.com will NOT reflect our site-exclusive gifts and offerings.

For the very best May Lindstrom Skin experience, we recommend always shopping with us directly through maylindstrom.com.

While we are delighted to ship our goodies straight to your door, fresh from our private studio, we are not currently open to visitors. We hope to at some point offer services or shopping by appointment, along with fun events and opportunities to connect in person. Building a community of care, connection, and celebration sounds like a fun goal! In the meantime, we are happy to ship to your home - quick, super-fresh, and easy! 

We currently offer our best and most thorough care over email. We are hoping to add chat, phone, and video consult options soon! Human connection is at the very core of what we do, and we are excited to go deeper in our ability to serve your needs. We always want you to experience the very best of us, and we will do all we can to care for you, wherever you are in the world.

We love the idea of refills, but the realities are a little tricky for our collection. We've seen this done successfully by some of our beauty heroes (LOVE the Kjaer Weis packaging!), but it is definitely easier to institute refill options beautifully for certain cosmetics.

There is a legal aspect that is often not adhered to in refill packaging. European regulations for skincare importation require extensive testing of all products, along with very detailed labeling requirements. Our products must be tested for stability and safety in the final container - in our case, our light-protective Miron glass. If we sell an option outside of this, we must undergo the same testing procedures, and these options must also adhere to our quality standard. We have yet to discover refill packets that would meet our ideals (checking the boxes of: environmentally safe, sturdy, non-leaching, no plastic, and still clearly beautiful) that also protects our fresh-made formulas.  

Our delicate oils maintain their highest integrity when housed in dark protective glass, something we have been very committed to from day one. Our powder formulas are a bit more flexible, but do still keep their vibrancy and freshness best in light filtering containers - the same as your herbs and spices do at home. Powder formulations are also incredibly messy to transfer into new containers. In our experiments, and when taking feedback from the clients we've had test our initial efforts, it's simply too much work and not a sanitary process. The opening of The Clean Dirt is too narrow to make a transfer of powder to bottle easy as it requires a very small funnel, which most individuals would not have at home. The Problem Solver is much easier as it is has a large opening, but the pouring of the powder into the jar creates a lot of mess and dust - and it's a dark, charcoal and spice-infused dust that makes for a very sneezy filling experience. :)

Many of our clients come to our collection yearning for a bit of luxury and presentation to go along with our commitment to body and planet-positive ingredients and efficacious formulas. Our promise is to deliver an enjoyable experience in every aspect of your ritual, and we find ourselves having to navigate our desire to continue researching solutions and innovating around our dedication to our Earth as we also uphold our commitment to offer the most special, intimate, and truly indulgent experience we can imagine.

The best thing to do is reuse our packaging on your own, recycling at the end of its lifecycle. We have many clients who keep our jars and bottles for holding odds and ends in the bathroom - qtips, bobbypins, and cotton balls, DIY blends - or items in the kitchen. Our bottles are perfect for different oils, vinegar, honey, and so on, keeping nutrition intact far longer than ingredients held in clear or brown glass, or any kind of plastic. The jars are great for keeping spices super fresh and beautiful.

Have you tried using the bottles for cut flowers? They stay vibrant so much longer! One of our clients posted this on her instagram a while back.

Cool, right? :)

We truly appreciate your efforts to reuse and recycle - this is such an important message to celebrate and embrace.

Unfortunately, my schedule does not currently allow additional time for the intensive focus needed for thoughtful bespoke formulation or to create customized versions of existing products. This said, there are so many ways to mix and match and play to ultimately adapt each piece of my current collection to meet most needs gracefully. If you ever have any questions or would like personalized guidance into your ritual, do reach out anytime.

Dandelions are what childhood wishes are made on, and I love the whimsy of that. As a country girl from Minnesota, I spent infinite hours gathering dandelions, making crowns with their flowers, salads with their leaves, and romancing endless dreams and wishes made on seeds, spiraling through the summer air. To gild this icon in gold, place it on a bottle that is designed to be a catalyst for connection and care - it just made sense on every level. Decisions made from my child-eyes always turn out to be the good ones.

We’ve made this an EASY win. To set up your Ritual Renewal:


1. Navigate to the page of the specific product you’d like to subscribe to.

2. Select “Ritual Renewal” near the “add to cart” button.

3. Choose your delivery frequency. (our timing recommendations are included for ease - you can make changes anytime).

4. Click “add to cart” and proceed through checkout.

*The Ritual Renewal option will display on product pages where a subscription is offered. Please note that not all products in our collection are available as a Ritual Renewal service.

To receive your choice of deluxe minis as a bonus gift with your Ritual Renewal delivery, you must log in to make your selections.*

Clicking “Choose your bonus minis” will take you to a second page where you may select two deluxe minis to enjoy.

*If no minis or changes are desired, no action is required. Your Ritual Renewal Delivery will occur automatically at the pre-selected cadence and will contain only the subscribed product.

Your first order will ship from our kitchen lab the following business day (M-F). For subsequent deliveries, your order will be placed automatically at your selected frequency. For example, if you select every 4 weeks, you order will be placed 28 days following your first order. It will then be processed and leave our kitchen lab the following business day, arriving on your doorstep 3-5 business days later.

Following five recurring orders, your 6th order of the same product will arrive free of charge at the regular delivery cadence you've selected.

You may make changes to your order anytime by logging in.

Yes! This service is for YOU, and you may log in to customize and make changes to your deliveries anytime.*

You may also connect with us at care@maylindstrom.com if you have questions or desire further support.

*Please allow 3-5 business days for shipping once we've processed your order.

Of course! Making a one-time add-on to your Ritual Renewal purchase is easy.

Log in, then make your product selection(s) in the banner marked 'Add items to your next delivery.’ We’ll tuck everything into your next shipment for you.

To add another product as a recurring subscription, navigate to that item and select Ritual Renewal before proceeding to checkout as usual. You may then modify each product's delivery cadence to fit your ideal schedule anytime.

If you wish to take a break from deliveries for any reason but may desire to restart your Ritual Renewal service at a later time, we recommend you pause rather than cancel.

To do either, log into your account and scroll to the bottom, right side of the page to confirm your choice. You may also connect with us at care@maylindstrom.com anytime for support.

You'll enjoy a generous automatic 17% savings over the course of six deliveries through your Ritual Renewal subscription. Due to the already built-in savings, any Ritual Renewal orders that occur during a promotion will not count toward the cart value to receive a “gift with purchase.”

We welcome you to take part in any bonus celebratory offers you’re excited to say YES to. To do this, ensure you are outside the subscription portal, where you can add à la carte items from your wishlist to your standard (non-subscription) cart to qualify.

Our Ritual Renewal program is available to clients within the United States. 

We are working to expand our subscription offerings for our international clientele, and any updates and fun news will be shared in our community newsletter. Until then, we welcome you to shop fresh at maylindstrom.com at the cadence that feels perfect to you, and we’ll ship to you fast and easy every time you’re ready for a refresh or to discover new favorites. 

Use this link to create an account. For the best experience, please set yourself up using the email address you've historically used when shopping with us.

It’s easy! Reward credits are associated with the email address you use to checkout and are earned by reaching specific thresholds in a single purchase.

Purchases of $150 to $299 receive $15 in rewards
Purchases of $300 to $449 receive $40 in rewards
Purchases of $450 and above receive $65 in rewards

Rewards will become visible in your account following your purchase and can then be used on any future order.

More ways to earn reward credits are in the works, so be sure you’re signed up for our mailing list, and we’ll be in touch with all the fun to come!

These rewards are our gift to you in gratitude for your loyalty. It is free to join in!

Yes! We love to love on you with all the extra wherever you call home.

Your reward credits will be presented in USD until you click to apply them at checkout, at which point they will be converted to your local currency.

You can easily view your rewards balance by logging into your account here.

When you are logged into your account [login here], credits can be easily redeemed using a button at checkout.

You can also copy your 16 character rewards code and paste it into your cart at checkout.

Reward credits earned from this program expire 120 days after the qualifying purchase date. Rewards that have been gifted as part of a promotion may expire sooner.

Yes. Gift card purchases do not apply.

The value for reward calculation is based on the paid order total.

The value of “gifts with purchase” or any other discounts are not included in the order total.

Gift cards purchased do not earn rewards credit.

Yes! Your reward credits are yours to use at checkout as a valid form of payment (similar to the way you’d use a gift card). You may redeem your rewards even if you are also receiving a gift with your purchase, or other discounts or promotional items.

When you first sign up for a Ritual Renewal subscription, you can apply any earned rewards to your initial purchase at checkout.  However, because Ritual Renewal has its own built-in reward (your 6th order is free, locking in an approximate 17% savings across deliveries!), we aren’t able to apply future rewards to your Ritual Renewal subscription service.

You will, however, still earn rewards on your qualifying Ritual Renewal purchases, which you can then use at your convenience on any à la carte product that isn’t shipping as part of your Ritual Renewal program.

Reward credits can be applied toward any of our full-size products or accessories.  They are not redeemable for a gift card purchase.

Your rewards are associated with your email address. They can easily be used when you are logged into your account (log in here), and redeemed at checkout.

If you have rewards under an incorrect email address, connect with our Care Team for support at care@maylindstrom.com.

If you choose to make a return, the reward you receive from an order will automatically be canceled and deducted from your rewards balance once your item has been refunded.

If you return part of your order, but not all of it, the rewards deducted from your rewards balance will be calculated according to the updated amount of the purchase after the refund.